Hi,
Anyone with a solution…I’m using 8 X IBS-TH2 sensors with an IBS-M2 gateway…all sensors are in the same room within range but half of them run through fresh batteries in just around a week… which is insane an not sustainable…
Anyone experienced that…or has a fix for that problem or should I just return the sensors to amazon…
Inkbird is not providing any fix or clear answer on the issue…
Thank you!
Hello,
Maybe you can provide the order details, and answers to the following information to email support@inkbird.com to get after-sales service.
These can help engineers identify problems more quickly.
Thanks.
Hi Tania,
Please see below:
1-Ambient temperature and humidity
Between 15-25C and 25-75%HR
2-Type of battery used
Brand new fresh prime quality alkaline batteries
3-Time interval setting of the sensor
Every 4 hours
4-Do you frequently connect the sensor to check the data?
A few times a day. We have 8 sensors installed. About half of them consume batteries like crazy (only a few days and the batteries are dead). The other half are still on the same batteries.
I saw on many forums that lots of people have the same issue.
Let me know if you have a fix for this otherwise I will return around 6 sensors to Amazon.
Thank you,
Energizer Ultimate Lithium batteries last a long time.
Could you kindly send the order details and this information to email support@inkbird.com?
The support team will assist with after-sales service.
Thanks.
Hi Tania,
Are you saying there is no fix? IT’s an amazon purchase, should I return the item via Amazon or should I get some replacement units with you. I got 7 units our of 13 with that problem…
Thank you
Thank you. I got alkaline batteries now - good brand and fresh but no luck on battery life for 7 units out of 13…
I’ll try the lithium ones. Would you say top lithium rechargeable batteries are worth it for this?
Thank you!
The energizer is more than worth it. I tried a brand off Amazon (powerowl) and they increased the length but not nearly as much as the energizer lithium. I have been using them in my pond thermometer and the battery is still almost fully charged at over one month. My pond is heated to 7 degrees Celsius.
IBS-TH2 includes a 1-year warranty, with after-sales service available via email support@inkbird.com.
If you continue to experience issues with the IBS-TH2, please provide the order information and a description of the problem to support@inkbird.com for further assistance. The support team will verify warranty coverage.
For privacy protection, please do not share order details on this public forum.
Thanks.
I have the same problem with 1 out of 2. Emailed support, but they don’t respond. Will give them a few days more, but I’m worried there’s something wrong with their quality. Will buy a different brand the next time.
Hello,
If you don’t receive a reply for a long time, please check the spam, email limit, and whitelist support@inkbird.com in your email system.
Please understand that some email systems may filter emails from support.
After checking, please send the email again.
Thanks.
How long does it usually take for them to reply? There’s nothing in my spam.
They will probably respond within 24 hours.
If you don’t receive a response, it may be because they didn’t receive the email. Please adjust your email settings and send the email again.
Thanks.
They take longer than 24 hours to respond. They offered to replace one sensor. After the sensor arrived, the second sensor in my original order also drained the battery very quickly. So both sensors I ordered were dead on arrival. The quality is very bad and I advise people to not buy these sensors anymore. Now I am waiting for customer service to respond again, but I don’t think I want a replacement, but just a full refund so I can buy a reliable brand.
The same Inkbird sensors I bought years ago don’t have this problem, it’s a shame they don’t make good sensors anymore. It’s better to buy the very cheap Zigbee type sensors from some unknown Chinese seller.
Sorry to hear about this 
.
I have discussed the issue with the engineers, and they take it very seriously.
Could you click on my profile picture, select “Message,” and send me your email address via private message? I will contact the support team and assist in following up on this case.
Thanks.
I don’t see the option to send you a message. Maybe my account is not allowed to message you.
Hi Lex,
I definitely think there is something wrong with the sensors…I got 15 of them and half drain batteries in just a few days…the only manageable solution I found is to use good quality rechargeable lithium batteries…still I have to replace them around every 10 days…but in the end should be less expensive than disposable alkaline batteries…
Good luck!
That is not how they should work. The ones I bought years ago can go for a year with 1 set of batteries. They have changed something in the past years and it’s not good.
I have sent you a private message, please check if you received it?
Sorry for the inconvenience.
Engineers are already investigating this issue, which will take some time. Once completed, they will provide a new solution. I will let you know.
Thank you for your time and patience.