IBS-TH2 - draining batteries in just a few days

For the people looking for experiences I will explain mine: After finally getting in touch with customer service they refunded me 1 sensor. Past weekend the sensor they replaced with a new one had the same problem and the batteries went dead very quickly. I now asked for them to refund this sensor also. I have been waiting for a reply for 3 days now.

If the engineers are investigating this issue, they should not replace sensors, but just refund them until they have fixed the problem. I have wasted time and (also important!) batteries on these devices, they are not what they used to be. Be aware they do not reply within 24 hours, it can take up to 4 days before you get a reply!

I have sent you a message to help me, but you have not responded yet. I have been waiting for 8 days for customer service to respond now. I am considering getting my money back by cancelling my payment in my creditcard account.

Please understand that case investigations take some time. Please check the message I sent you. Thank you :rose:.
In addition, I have contacted the engineers and they have resolved the issue.
It is now possible to connect the device to the Engbird app and upgrade the firmware to optimise this feature.
Please understand that according to the email you provided, the last communication with support@inkbird.com was not in the recent past. I’m not sure if there is any misunderstanding here. If possible, please provide more detailed information via private message.
I understand how you feel. I also wish to seek a satisfactory solution for you as far as possible.
Thank you for your co-operation.

I have sent you a message back. My communication was with service@inkbird and they still have not responded. I provided you my order number in PM. I hope we can solve this.

-edit- As I was typing this message I received a response. They were having Chinese New Year and are going to try to get back to their customer services duties. I will update this when they have refunded me.

-edit2- Finally received the refund for both devices. Happy new year.

1 Like