Q: IBS-TH1 won’t connect the phone

[Tania]

Hello,
Could you please let me know the model of the sensor? Is it IBS-TH1?
Is the location function of the phone turned on?
Please refer to this post:

Q&A: How to connect the IBS-TH1/IBS-TH2 series?

Please search and download the Engbird app via Google play/ App store on your phone. When installing, please make sure that all permissions of Engbird are allowed. When connecting, please try to place the sensor next to the phone. Open the Engbird app, and turn on the phone’s Bluetooth and location functions. Please make sure that the Bluetooth of the mobile phone is not connected to other Bluetooth devices. (Since the Google policy upgradation of SDK (Software Development Kit) to the latest …