INT-14-BW probes keep going offline

I’m using my thermometer for the first time today and 3 of 4 probes have been going offline.
I’m cooking in an Aga with a foil covering. Lamb shoulder, bone-in.
The controller is on the bench beside the Aga.
Any suggestions appreciated.

Hello,
If the probes are placed back in the charging case, do they reconnect?
This can help us check if the Aga cooker affects the Bluetooth signal.
Thanks.

Thanks for the reply Tania, I did try a couple of variations, will make a record next time.
Have finished the cook, readings were intermittent throughout the 7 hours.
Will check next cook, probs Xmas day

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Same problem here. It’s not a me problem. 3rd cooking session and chronic “probe offline”. Unit is 2 metres from smoker. All the reset hacks suggested fail. Doesn’t matter where unit is placed, charged fully (all, probes and base), OT what smoker I’m using (old hickory Comm. or Traeger).

Seems like a frequent issue with this and other models.

A replacement would be appreciated, or I’ll have to return it failing that.