Certain actions in the app or if I use my phone for other purposes right YouTube Reddit some other apps as well opening them resets the trend chart. Sometimes when the device disconnects the trend chart resets and other times it doesn’t. How can I prevent the trend chart from resetting?
Hello,
May I know the product model you’re using?
If it’s an INKBIRD app/Engbird app product, to prevent data conflicts, the data is usually refreshed and reloaded whenever you re-enter the chart.
If it’s a BBQ GO app product, since it doesn’t have data storage, its chart is cleared and re-recorded whenever the device is considered reconnected.
Int-11P-B its a little annoying when it does this. It doesn’t seem to be consistent. Sometimes it disconnects and reconnects and the charts there other times it doesn’t. The other day when I used it the phone went to lock screen and when I unlocked the screen it reset the chart.
Perhaps you could check if a target temperature has been set?
If no target temperature has been set, the data will be re-recorded when the device disconnects or re-enters the chart.
However, if a target temperature has been set, it will start recording from the time the target temperature was set. As long as the device is offline for no more than 30 minutes, its data will be saved.
Furthermore, setting or removing a new target temperature will also cause the chart data to be cleared.
Thanks for the reply -
" setting or removing a new target temperature will also cause the chart data to be cleared."
Understood on that and when setting a target I don’t change it.
However I’ve experienced the disappearing trend chart where a target temp has been set and has not been set
It has happened when:
Probe Disconnects from Host (even briefly) but not every time it disconnects.
Phone screen times out.
Navigating away from the App to use other features - e.g. Scrolling Social Media or News feed, playing games.
I have yet to have the trend data stay present for the entire cook. On several Long cooks it has reset multiple times.
I’m planning on using it a few times here in the next week or two and I’ll document the exact circumstances.
Okay, if the problem can be reproduced, perhaps you could record a video of the issue and email it to support@inkbird.com.
This would help engineers conduct further analysis and provide solutions.
Thanks.