ISC-027BW False probe detections

Questions & Answers
1

Hello,

I am trying my smart controller today for the first time but I am getting crazy off all the false probe detects and disconnects the app keeps sending me.
I attached the oven probe and probe 1 for the core temperature of the meat.
From the moment the controller is online it keeps sending false alerts about probes 2 and 3. The result at the moment is that I have disabled the alerts on my phone. It goes on, and on, and on. The cook needs another 5 hours.
For testing I connected all the probes but this does not change a thing.
What am I doing wrong? Why am I getting alerts for probes that are not even connected or lid open alerts while the lid closed?

Please help!

2

Hello,
May I know whether you use Bluetooth connection or WIFI connection?
Could you provide the country, phone model, phone system, order information, and problem video to email support@inkbird.com?

3

Thanks Inkbird!
After providing some information it seems there was a problem with the unit and they sent me a new device immediately.
I tried it and now it works. Great support en great service