ISC-027BW BBQ Controller Oven temperature want set

ISC-027BW…I purchased this unit on Feb 25th 2024 from Amazon.It’s never worked right, and I’ve only used it about 5 times I also have tried all of the trouble shooting suggestions. The first problem was the fact that it will not hold a set oven temp. Always reverts back to the factory preset temp. I delt with that by calibrating it 10 degrees. The food temp will hold when set. The last time I tried to use, it came on and connected to my phone fine but after about 5 seconds it dropped connection. The status light started slow blinking green and WiFi slow blinking blue. I tried reset but didn’t work.

Hello,
ISC-027BW is connected via Bluetooth and WIFI. Are you unable to connect to ISC-027BW via either of these two methods?
If there is an offline ISC-027BW in the app, please delete it and reconnect.
If the connection is successful but the settings cannot be changed, please click the back button of the app to save and exit the settings after the settings are completed. Please do not use the back button of the phone itself.
If the product still has problems, please email
the problem video, and order information to support@inkbird.com for after-sales service.
Since forum posts are public, these may involve private information, please do not reply here.
Thanks.