All of a sudden my ISC-007BW is no longer logging data for the temperature graph. It had been working fine previously. I have tried factory resetting the device and adding it back to my account, but no joy. Does anyone have any experience with this? Thanks.
May I know the app you are using is INKBIRD pro app or INKBIRD app?
Is the screen of ISC-007BW able to display the temperature reading?
Please provide the phone model, screenshot of the chart and your country.
Inkbirg Pro
Yes, the screen of the ISC-007BW accurately displays the temperature.
iPhone 12 Mini, USA
Thanks!
Please recheck the graph. I contacted the engineers and they optimized the app. They tested that it can be displayed properly.
That worked! Thanks.
Hi, what was the fix here for this issue?
My controller worked fine last time I used it.
Turned it on today and it’s saying no data on the app over wifi…
I change to Bluetooth and I have data on the graph 
Hello,
Please put the ISC-007BW next to the 2.4GHz wifi router, will the graph be displayed? This can help us rule out whether it is a signal problem.
If no, could you please let me know the phone model, which app you are using and your country?
Thanks.
Hi,
I’ll have to check when I get home for the wifi part…
I’ve used it before in the exact same place and didn’t have an issue
iPhone 14pro, I’m in Australia and I use the InkBird pro app
Thanks Bryce
Please refresh the app. The engineers replied to me that they updated this feature.
Can it work?
I can not get a graph reading how do I fix this? Using the Pro App and it’s the ITC-306A V3.0
Hello,
Please use the INKBIRD app, which is based on the Inkbird pro app upgrade.
The Inkbird pro app is planned to be discontinued and stop updating in the future.
Currently having this issue with my IBT-26s. Was working a few days ago now I don’t see data in the graph. Using INKBIRD app.
I have also lost data on graph for almost a full 20 hours now and have spent countless hours today when I have other very pressing things to tend to trying to find an answer. I can see the temperatures, but when I click to see the graph it says “no data”. I need the graph to monitor and be able to adjust my snake’s temperatures based on the information in the graph. I switched from the Pro app to the Inkbird app late last year after finding this message thread when losing data then and all has been well until last night. Please help!
Same issue here. Can’t believe this has been going on so long.
I am receiving data on the graph again finally. Is yours working now too?
Since May 22 2024 update I have no data trend
Hello,
May I know if ISC-007BW uses Bluetooth or WIFI?
If it is Bluetooth, please send an email to support@inkbird.com with your phone model and a screenshot of the problem.
If it is WIFI, please send an email to support@inkbird.com with your country, phone model, ISC-007BW device ID, and a screenshot of the problem.
The device ID can be viewed and copied through the INKBIRD app - ISC-007BW - ‘more’ in the upper right corner - device information.
Thanks.
Hello;
My Inkbird ITC-308-WIFI has been working perfectly normally until a week or so ago.
Now while I can see the temperature and adjust all settings, no data shows in the Temp.trend diagram page.
I am in New Zealand
My phone is a Samsung S23 Ultra
Device ID is ebf06b5da23bb23e70fc2k
IP: 101.98.240*
Mac: fc:67:1f:d1:f2:3c
I attach picture of the issue
