ICC-800 Sprinkler Controller WIFI will not reset

After changing WIFI network, the ICC-800 will not reset as per the instructions…
Removed from Inkbird App
Went to add the device again
Hold down left arrow for 2-3 seconds (this SHOULD reset the wifi, the wifi symbol flashing to confirm).
After 2-3 seconds, the unit beeps, however there is no WIFI symbol at all.
Have restarted, tried 20+ times. Nothing seems to work.

Hello,
Could you please provide a video of this problem (Hold down left arrow for 2-3 seconds, then the unit beeps, however there is no WIFI symbol at all.) and order information to email support@inkbird.com for after-sales service?
Since forum posts are public, these may involve private information, please do not reply here.
Thanks.

phone has to be on 2.4g to be recognized.