Ipt-2ch has no data in app

My ipt-2ch are not giving me graph or data but have correct temp display on app

Hello,
Could you provide your country, phone model, phone system version and device ID of IPT-2CH?
Please make sure you are using the latest version of INKBIRD APP.

In the united states phone is a samsung galaxy s23 ultra andriod using Verizon app ID eb4897fdb6e93996a5jtft, eb7dbc5f7e27c84e63jspv, 63525134e868e7f0f611, 36882158483fda1cd74c, 018232048cce4efaa9b4 I’m running 5 of them and everthing is yp to date

I contacted the engineers and they did a preliminary check, tested with an account in the same country, or checked your device ID but found no problem. Is it possible to provide a screenshot of one of the device charts with no data? They will do further checks.

This is what I get