Cannot log into my wireless thermometers for my grill

It keeps asking me to accept the terms and conditions but then it doesn’t give me message about why I’m not signed in.

Could you please try again, will it work?

I sent an email and tech support fixed it. This appears to be a common problem from looking at message boards.

My ITC-308 keeps turning off, or at least the display does. Is this a setting?

If the ITC-308 remains powered on, its screen will remain on.
Please make sure the ITC-308 plug is not loose.
Maybe you could plug it into a different power outlet to test?
If it still has problems, please provide order information and problem video to email