App Not Support BLE Device

Questions & Answers
1

Hello,

I recently picked up the wireless version of the Inkibird (ITC-308-WIFI) since the other non wireless one crapped out on me. I was able to successfully add the device in the app but when I click on it, I get a quick popup that says “App not support BLE Device”. I have an Asus Android 7 tablet so is it just too old? I had no idea there were restrictions if that were the case. I’m hoping someone knows if there’s a setting that’s causing this?

Thank you

2

Hello,
May I know the app you are using is INKBIRD smart app, INKBIRD pro app or INKBIRD app?
If you reconnect the ITC-308-WIFI and check it on your phone, does it pop up the same notification?
Is it possible to provide a screenshot of it?

3

I had the same issue…
This is the second 308wifi that I have purchased - the first one seemed to have burned out…
Anyway, the app I had used for the previous (same model) device was InkbirdSmart – and I even had the 308 still listed (offline obvi) in the app… but when I added THIS 308 (same model) it threw that BLE error like it was thinking it was a BT-only device? I do have one of those but that was not what I was adding.
Your comment above about which app got me to RTFM and it looks like the ‘Inkbird’ app, rather than the ‘Inkbird Smart’ app, works…
I wonder what happened… I still have the old one – maybe I’ll check serial numbers as they’re prolly different versions of the same thing? weird tho.
-PiP.

4

Hello,
Could you please let me know the phone model?
There may be a problem with the Inkbird smart app.
If possible, please use the INKBIRD app, the Inkbird smart app will be discontinued in the future.

5

i have a samsung s22 ultra. i just bought my 4th inkbird 308 wireless device from Amazon. they are all the exact same device as i simply did a reorder of what i purchased in the past. As others have mentioned, the inkbird pro app works, but the smart app doesnt work for this new device. the previous 3 devices continue to work. i get the exact same error that others have described above.

6

Hello,
Please use the INKBIRD app.
The Inkbird pro app and Inkbird smart app are planned to be discontinued and stop updating in the future.

7

I had the same issue adding another ITC-308 wifi device. I then installed Inkbird PRO. Solved the problem.

8

I have the same issues : 5 ITC-308 connected with the InkBird Smart app. I bought another one, because they are great tools for my needs. When I use my same username/password from the “InkBird Smart app” in the new “InkBird”, I get the message that my username does not work. So I logged in with the gmail-google account, it works… but, by 5 previous ITC-308 are not found in my “InkBird” app.

Question : do I need to remove my 5 ITC-308 from the “InkBird Smart”, then to re-install them in the new app “InkBird” ? Is there a way to transfer them from one app to the new app ?

Claude :slight_smile:

9

Sorry, if you change the app, please re-register your account and reconnect your devices. Its data cannot be migrated.

10

Thank you! I have done this and it works.

Question 2 : I do not find INKBIRD in Google home ? Are you withdrawing from Google home ? Will you become matters compatible in the future ?

11

This feature is still under development.
Currently the INKBIRD app only supports some models to connect to Alexa.