Password reset not working

Trying to reset password on the BBQ Go pro app.
There is step for email verification but it never arrives.
The email on the attached screenshot is wrong. “61-” was prepended to it by the app. I suspect it is related to the region dropdown box on top. The 61 is code for my region Australia.

App version is 3.0.3

The number will not affect the reception of the verification code.
Please use the INKBIRD app, is it possible to receive verification?
If you do not receive the code, please make sure that the email address is entered correctly and check the junk mail.
The verification code will be sent from or Please whitelist them.
If it still cannot work, please change to another email address for a try. It may be blocked by your email system.

In addition, the app has a way to log in as soon as possible. Please click ‘Get verification code’, wait for one minute, please do not exit the app during the waiting period. After a minute, please click ‘Get verification code’ again. After three repetitions, it will not require a verification code to register.
However, please note that if you register by this method, if you want to change the password in the future, it needs to contact to get a manual verification.