Ich 200wifi humidity sensor not reading

Hi, my ich-200 wifi humidity sensor reading is stuck on 45.2, regardless of the humidity. The 45.2 reading has not changed at all since I unboxed it. Any ideas as to whats wrong? Thanks.

Please use a hair dryer to dry the IHC-200-WIFI probe and restart the IHC-200-WIFI.
If it still has this problem, please provide photos of the problem and order information to email support@inkbird.com for after-sales service.