# User is not registered message

**URL:** <https://community.inkbird.com/t/user-is-not-registered-message/166110>\
**Category:** Questions & Answers\
**Created:** [September 28, 2024, 7:47pm UTC](https://community.inkbird.com/t/user-is-not-registered-message/166110 "2024-09-28T19:47:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![martin1026](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@martin1026](https://community.inkbird.com/u/martin1026)\
**Post date:** [September 28, 2024, 7:47pm UTC](https://community.inkbird.com/t/user-is-not-registered-message/166110/1 "2024-09-28T19:47:33Z")

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Long story short I reinstalled my inkbird app (apparently there isn’t an inkbird pro app anymore?). When I tried to log in, it gave me the user is not registered alert. I went on the inkbird site and created a new account. Still get the same message, not sure what is going on.

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [September 29, 2024, 2:48am UTC](https://community.inkbird.com/t/user-is-not-registered-message/166110/2 "2024-09-29T02:48:37Z")

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Hello,  
Please understand that due to some technical reasons, the account information of INKBIRD pro app is not common with INKBIRD app. If you switch to INKBIRD app, please re-register your account in INKBIRD app.