# Sent so many reminders no reply about Faulty product

**URL:** <https://community.inkbird.com/t/sent-so-many-reminders-no-reply-about-faulty-product/166498>\
**Category:** Questions & Answers\
**Tags:** smart-controller, food-thermometers, smart-sensors, sous-vides, other\
**Created:** [February 27, 2025, 5:08am UTC](https://community.inkbird.com/t/sent-so-many-reminders-no-reply-about-faulty-product/166498 "2025-02-27T05:08:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![User\_1699175471112](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/user_1699175471112/32/3792_2.png) [@User\_1699175471112](https://community.inkbird.com/u/User_1699175471112)\
**Post date:** [February 27, 2025, 5:08am UTC](https://community.inkbird.com/t/sent-so-many-reminders-no-reply-about-faulty-product/166498/1 "2025-02-27T05:08:04Z")

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Re: 308wifi A 503-4802939-3975832

The above is the subject of the mail I sent and I have been sending reminders since 27th of Jan 2025 but no reply at all. Id this way to treat the customers??

My email id is [suren.theannilawu@gmail.com](mailto:suren.theannilawu@gmail.com)

 ![1000168869](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/2X/a/a54365b36bb39145aedadf43da3b5becb95238ba.jpeg)

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [March 3, 2025, 3:00am UTC](https://community.inkbird.com/t/sent-so-many-reminders-no-reply-about-faulty-product/166498/2 "2025-03-03T03:00:09Z")

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Hello,  
Sorry for the inconvenience.  
I will contact support to investigate.