# Q&A: Why does the IBS-TH3 temperature and humidity reading remain at 0?

**URL:** <https://community.inkbird.com/t/q-a-why-does-the-ibs-th3-temperature-and-humidity-reading-remain-at-0/1116>\
**Category:** Questions & Answers\
**Tags:** smart-sensors\
**Created:** [November 30, 2022, 2:41am UTC](https://community.inkbird.com/t/q-a-why-does-the-ibs-th3-temperature-and-humidity-reading-remain-at-0/1116 "2022-11-30T02:41:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [November 30, 2022, 2:41am UTC](https://community.inkbird.com/t/q-a-why-does-the-ibs-th3-temperature-and-humidity-reading-remain-at-0/1116/1 "2022-11-30T02:41:07Z")

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Firstly, please make sure that the IBS-TH3 probe detection port is not blocked. Please replace the new battery for IBS-TH3. If possible, please use alkaline batteries.  
Next, please place the IBS-TH3 next to the connected 2.4GHz wifi router and make sure that the router network is open and that the router does not have a limit on the number of devices connected. This will help us to rule out if a poor signal is causing the problem. Please press the button on the side of the IBS-TH3 once and please check if its reading changes.  
Finally, please remove the IBS-TH3 from the app and pair it again.  
If completing the above steps still does not resolve the issue, please contact [support@inkbird.com](mailto:support@inkbird.com) with phone model, country and device ID, so that they can carry out further checks.