# Not able to access my IBS-TH1 away from home base

**URL:** <https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620>\
**Category:** Uncategorized\
**Created:** [June 14, 2023, 10:09pm UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620 "2023-06-14T22:09:51Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [June 19, 2023, 2:16am UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/4 "2023-06-19T02:16:31Z")

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If the IBS-M1 is unable to connect to the INKBIRD APP, please refer to these:

> [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152):
>
> First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ…

Please make sure the phone settings and router settings are correct, otherwise it may cause the connection to fail.

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