# Not able to access my IBS-TH1 away from home base **URL:** \ **Category:** Uncategorized\ **Created:** [June 14, 2023, 10:09pm UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620 "2023-06-14T22:09:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Kendfraser](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@Kendfraser](https://community.inkbird.com/u/Kendfraser)\ **Post date:** [June 14, 2023, 10:09pm UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/1 "2023-06-14T22:09:51Z")
Can not access our sensors (IBS-TH1), have 3 of these, away from home base. Seems like they won’t work on alternate wifi providers. Any tips or suggestions on would be helpful. The purpose of purchasing these sensors was to look at them away from home. ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [June 15, 2023, 2:34am UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/2 "2023-06-15T02:34:25Z")
Hello, Have you purchased the IBS-M1 Gateway or the IBS-M2 Gateway? If not, please understand that the IBS-TH1 is Bluetooth connection, which does not allow for remote viewing function. ---
**Author:** ![Kendfraser](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@Kendfraser](https://community.inkbird.com/u/Kendfraser)\ **Post date:** [June 17, 2023, 8:58pm UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/3 "2023-06-17T20:58:56Z")
Just purchased the Ibs-M1. Unable to add device, tried to connect with fast flash mode and slow mode, no luck with either mode. I am using an I-Phone 13. Can you help me out with this issue, thanks. ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [June 19, 2023, 2:16am UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/4 "2023-06-19T02:16:31Z")
If the IBS-M1 is unable to connect to the INKBIRD APP, please refer to these: > [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152): > > First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ… Please make sure the phone settings and router settings are correct, otherwise it may cause the connection to fail. ---
**Author:** ![Kendfraser](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@Kendfraser](https://community.inkbird.com/u/Kendfraser)\ **Post date:** [June 19, 2023, 1:30pm UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/5 "2023-06-19T13:30:53Z")
I am sure the router and phone are in 2.4ghz, still no luck. Any other suggestions, please let me know. A little disappointed at this point . Can I call a support line? ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [June 20, 2023, 10:23am UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/6 "2023-06-20T10:23:39Z")
Please check the settings of your router. Please understand that in addition to using 2.4GHz wifi, its other settings may also affect the connection of the device. Wireless protocol: 802.11 b/g/n, but cannot be set to 11n only; Security mode: WPA/WPA2 Authentication type: AES Please make sure that the phone’s permissions for the INKBIRD APP are turned on. When pairing, the phone’s Bluetooth and location functions are turned on. If it still fails, is the WIFI indicator of the IBS-M1 always on/flashing/disappearing during the pairing process? ---
**Author:** ![richierockskool](https://avatars.discourse-cdn.com/v4/letter/r/90ced4/32.png) [@richierockskool](https://community.inkbird.com/u/richierockskool)\ **Post date:** [June 21, 2023, 12:49pm UTC](https://community.inkbird.com/t/not-able-to-access-my-ibs-th1-away-from-home-base/59620/7 "2023-06-21T12:49:24Z")
It is the only way it will work, you must have the Gateway