# My sous vide ISV-101W is not connecting

**URL:** <https://community.inkbird.com/t/my-sous-vide-isv-101w-is-not-connecting/166231>\
**Category:** Questions & Answers\
**Created:** [November 23, 2024, 6:57am UTC](https://community.inkbird.com/t/my-sous-vide-isv-101w-is-not-connecting/166231 "2024-11-23T06:57:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mohands](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@mohands](https://community.inkbird.com/u/mohands)\
**Post date:** [November 23, 2024, 6:57am UTC](https://community.inkbird.com/t/my-sous-vide-isv-101w-is-not-connecting/166231/1 "2024-11-23T06:57:50Z")

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Hi,

I have ISV-101W sous vide. It was connected to my phone and paired successfully. Suddenly, it stopped connecting to the wifi. I tried to pair it again by entering it to pairing mode, but it failed. I tried using Iphone, ipad, android phone. The same issue exists. I can’t detect the device through bluetooth. I uninstalled the app many times. Checked the permissions for the app on each phone, but also the same problem. Also, I check using two different routers, and checked using the hotspot method with two phones. How can I do reset this sous vide. I also tried to login using another account also, but also failed to connect

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [November 25, 2024, 10:14am UTC](https://community.inkbird.com/t/my-sous-vide-isv-101w-is-not-connecting/166231/2 "2024-11-25T10:14:56Z")

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Hello,  
Please check if there is an offline ISV-101W on the INKBIRD app homepage?  
If yes, please delete it and reconnect it.  
If it still doesn’t work, could you provide a video on how to connect the device, and order information to email [support@inkbird.com](mailto:support@inkbird.com)?  
Since forum posts are public, these may involve private information, please do not reply here.  
Thanks.

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**Author:** ![Existant69](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/existant69/32/5845_2.png) [@Existant69](https://community.inkbird.com/u/Existant69)\
**Post date:** [March 30, 2025, 3:55pm UTC](https://community.inkbird.com/t/my-sous-vide-isv-101w-is-not-connecting/166231/3 "2025-03-30T15:55:21Z")

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Was there a solution to this. Running in an identical issue. Worked great since purchase, even used it last week. This week I’m in this boat

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [April 2, 2025, 1:56am UTC](https://community.inkbird.com/t/my-sous-vide-isv-101w-is-not-connecting/166231/4 "2025-04-02T01:56:21Z")

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Hello,  
Please turn off the device for a few hours and connect it again, does it work?  
If it still doesn’t work, could you provide a video on how to connect the device, and order information to email [support@inkbird.com](mailto:support@inkbird.com)?  
Since forum posts are public, these may involve private information, please do not reply here.  
Thanks.