# ISV-200W screen does not light up **URL:** \ **Category:** Questions & Answers\ **Created:** [April 29, 2024, 9:03pm UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301 "2024-04-29T21:03:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![ddmark](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@ddmark](https://community.inkbird.com/u/ddmark)\ **Post date:** [April 29, 2024, 9:03pm UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301/1 "2024-04-29T21:03:11Z")
I am unable to read the Temperature setting and other icons on my Inkbird ISV-200w. See picture attached. Since I can’t read the numbers, I am unable to set anything. Does anyone else have this problem?? ![IMG_6489](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/2X/6/63f3c787a59c403f0f79ebfd9597f69fd1a83747.jpeg) ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [May 1, 2024, 3:04am UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301/2 "2024-05-01T03:04:33Z")
Hello, May I ask if this is your first time using it? Does it work if you restart the ISV-200W, or press the screen of the ISV-200W? Please make sure that the black part of the ISV-200W is not touching water. If it still has problems, please provide the order information and problem description to **email** [support@inkbird.com](mailto:support@inkbird.com) for after-sales service. ---
**Author:** ![Rdy105](https://avatars.discourse-cdn.com/v4/letter/r/ecd19e/32.png) [@Rdy105](https://community.inkbird.com/u/Rdy105)\ **Post date:** [May 8, 2024, 10:46pm UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301/3 "2024-05-08T22:46:56Z")
Yes I have this same problem. Used the sound vide about 6 times and then this. Contacted customer service and they offered 50% refund (I paid $60 after a $30 off coupon) but somehow their math gave me $14 back. Decided to chalk it up to buyer beware - I had an anovo for many years that I used many times that finally broke (I think it was dropped) so I cheaped out and replaced it with this. Lesson learned ---
**Author:** ![Rdy105](https://avatars.discourse-cdn.com/v4/letter/r/ecd19e/32.png) [@Rdy105](https://community.inkbird.com/u/Rdy105)\ **Post date:** [May 8, 2024, 10:47pm UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301/4 "2024-05-08T22:47:29Z")
![IMG_2403](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/2X/a/a70631e8737f3f444d7baa645b591d10c3d05747.jpeg) ---
**Author:** ![ddmark](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@ddmark](https://community.inkbird.com/u/ddmark)\ **Post date:** [May 9, 2024, 1:07am UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301/5 "2024-05-09T01:07:25Z")
I bought it from Amazon over a year ago and only used it 5-6 times. I never dropped mine…the screen just died. I don’t think I will buy another Inkbird again. I was hoping that I could to a factory reset or something…and get it working again. Let’s say I used it 6 times…it cost me $90 (after using $30 discount coupon)…basically cost me $15 per use. Total piece of garbage. ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [May 10, 2024, 4:30am UTC](https://community.inkbird.com/t/isv-200w-screen-does-not-light-up/154301/6 "2024-05-10T04:30:16Z")
Hello, I communicated with the relevant personnel. Please understand that your product has exceeded the warranty period, considering your special situation, they hope to minimize your losses, so they applied for a partial refund for you. Maybe there was a misunderstanding during the communication. Their original intention was to refund 50% of the original price of $87.99, which is equivalent to paying $43.99 to buy ISV-200W. Due to the discount, the price of your order product is $57.19. $57.19-$43.99=$13.2. Products are tested before leaving the factory. Engineers will pay attention to these issues and optimize the product as much as possible. Sorry.