# ISC-007BW can't connect correctly to app

**URL:** <https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794>\
**Category:** Uncategorized\
**Created:** [January 15, 2023, 9:34am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794 "2023-01-15T09:34:35Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Goncikas](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@Goncikas](https://community.inkbird.com/u/Goncikas)\
**Post date:** [January 15, 2023, 9:34am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/1 "2023-01-15T09:34:35Z")

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Bluetooth works fine. But via WiFi it finds other device. Cant use. Help

 ![Screenshot_20230115-081645](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/1X/9c601927e84882f360913bd17bd3dc7644684b4b.png)

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**Author:** ![Goncikas](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@Goncikas](https://community.inkbird.com/u/Goncikas)\
**Post date:** [January 15, 2023, 9:35am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/2 "2023-01-15T09:35:05Z")

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![Screenshot_20230115-080347](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/1X/c808be2b059b80b12d35117417b652105b0a5d87.png)

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**Author:** ![Goncikas](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@Goncikas](https://community.inkbird.com/u/Goncikas)\
**Post date:** [January 15, 2023, 9:35am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/3 "2023-01-15T09:35:35Z")

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![Screenshot_20230115-080354](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/1X/b863c19e85c642fd5e44fd9d815299819476095e.png)

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [January 16, 2023, 3:12am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/4 "2023-01-16T03:12:34Z")

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Hello,  
Please use the INKBIRD app, it is an upgrade based on the Inkbird pro app. Will it have the same problem?

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**Author:** ![Goncikas](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@Goncikas](https://community.inkbird.com/u/Goncikas)\
**Post date:** [January 16, 2023, 12:12pm UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/5 "2023-01-16T12:12:04Z")

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Hi, yes completely same problem.

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [January 17, 2023, 1:34am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/6 "2023-01-17T01:34:32Z")

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Please provide your country and device ID of ISC-007BW.  
The device ID can be viewed through More in the upper right corner.  
 ![image](https://canada1.discourse-cdn.com/flex031/uploads/inkbird1/original/1X/697328b4d2628bdaad21d51d904b1dfcb9432d73.png)  
I will contact the engineers to check.

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<div class="post-metadata">

**Author:** ![Goncikas](https://avatars.discourse-cdn.com/v4/letter/g/aca169/32.png) [@Goncikas](https://community.inkbird.com/u/Goncikas)\
**Post date:** [January 17, 2023, 7:49pm UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/7 "2023-01-17T19:49:51Z")

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Hi,  
Im from UK and ID is: bf63d4c8676376a2c2wfte

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [January 18, 2023, 2:07am UTC](https://community.inkbird.com/t/isc-007bw-cant-connect-correctly-to-app/12794/8 "2023-01-18T02:07:39Z")

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I contacted the engineer. Just to confirm, have you changed to the INKBIRD app? They checked the INKBIRD app backend and it is compatible with this device ID.  
The INKBIRD app can be downloaded via google play/ app store, or the official website page by scanning the QR code.

> **[APP – INKBIRD](https://inkbird.com/pages/app)**
>
> INKBIRD APP Overview INKBIRD is making efforts to help our customers build a better smart home and a better smart home living. Now we can connect and control all of our INKBIRD devices in one app to make complicated things simple and to make hard...

Please be careful not to use the Inkbird pro app. The Inkbird pro app will be discontinued in the future and it will not be updated. It may not be compatible with newly manufactured devices.