# Is there a customer service number I can call? Setting up second inkbird but says not supported ble

**URL:** <https://community.inkbird.com/t/is-there-a-customer-service-number-i-can-call-setting-up-second-inkbird-but-says-not-supported-ble/4865>\
**Category:** Uncategorized\
**Created:** [December 23, 2022, 11:55pm UTC](https://community.inkbird.com/t/is-there-a-customer-service-number-i-can-call-setting-up-second-inkbird-but-says-not-supported-ble/4865 "2022-12-23T23:55:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![User\_1671826831177](https://avatars.discourse-cdn.com/v4/letter/u/c37758/32.png) [@User\_1671826831177](https://community.inkbird.com/u/User_1671826831177)\
**Post date:** [December 23, 2022, 11:55pm UTC](https://community.inkbird.com/t/is-there-a-customer-service-number-i-can-call-setting-up-second-inkbird-but-says-not-supported-ble/4865/1 "2022-12-23T23:55:05Z")

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I have one inkbird wi fi controller that works just fine on one of my aquariums. I set up a second aquarium in a different room and bought a second inkbird. I set it up on my app but it says app not support ble device? Any idea how I can fix this? the first one works great on the same phone with the inkbird smart app

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [December 26, 2022, 6:29am UTC](https://community.inkbird.com/t/is-there-a-customer-service-number-i-can-call-setting-up-second-inkbird-but-says-not-supported-ble/4865/2 "2022-12-26T06:29:06Z")

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Hello,  
Please use the INKBIRD app, which is an upgraded version of the Inkbird smart app. It has fixed many known issues.  
The Inkbird smart app has been taken down and stopped updating.

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**Author:** ![User\_1671826831177](https://avatars.discourse-cdn.com/v4/letter/u/c37758/32.png) [@User\_1671826831177](https://community.inkbird.com/u/User_1671826831177)\
**Post date:** [December 26, 2022, 1:12pm UTC](https://community.inkbird.com/t/is-there-a-customer-service-number-i-can-call-setting-up-second-inkbird-but-says-not-supported-ble/4865/3 "2022-12-26T13:12:13Z")

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I did try the new app and it will not work. It says 5g not supported yet the other inkbird works just fine on the old app.

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [December 27, 2022, 3:14am UTC](https://community.inkbird.com/t/is-there-a-customer-service-number-i-can-call-setting-up-second-inkbird-but-says-not-supported-ble/4865/4 "2022-12-27T03:14:19Z")

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Please note that the Inkbird smart also does not support 5GHz wifi, perhaps your router has a signal that emits 2.4GHz wifi?  
Please connect the new controller to the INKBIRD app.  
For troubleshooting, please refer to this post:

> [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152):
>
> First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ…