# IPT-2CH on new router won’t connect
**URL:** https://community.inkbird.com/t/ipt-2ch-on-new-router-won-t-connect/641
**Category:** Uncategorized
**Created:** [July 1, 2022, 4:28am UTC](https://community.inkbird.com/t/ipt-2ch-on-new-router-won-t-connect/641 "2022-07-01T04:28:46Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@LewyPierson](https://community.inkbird.com/u/LewyPierson)
#### Post date: [July 1, 2022, 4:28am UTC](https://community.inkbird.com/t/ipt-2ch-on-new-router-won-t-connect/641/1 "2022-07-01T04:28:46Z")
So I got a new router and now my controller will not connect to it. The instructions in the app say hit the add button and confirm the LED is blinking on the device. This device looks nothing like the image in the app and it don’t have any LED on it… this are terrible instructions by Inkbird!
I attempted to proceed as if there was a flashing LED… and it can’t find my device… so I assumed it was an issue with it already being set up on another WiFi network. So I followed the app instructions and removed the device from my app., tried to reinstall it and now I get a pop up box saying “Regular members cannot operate. Please contact administrator to enable permission… wth is going on with this software?
When I try to go into family setting a black dialog box pops up from the bottom that says “you are in blacklist”
When I Google search this device and blacklist or administrator permissions nothing at all is found. And nothing in this forum… this doesn’t look good on Inkbird!
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### Author:  [@Tania](https://community.inkbird.com/u/Tania)
#### Post date: [July 1, 2022, 7:07am UTC](https://community.inkbird.com/t/ipt-2ch-on-new-router-won-t-connect/641/2 "2022-07-01T07:07:54Z")
I’m sorry to hear that 😢.
This problem may be caused by too frequent operations and I will contact the engineers to troubleshoot the problem.
Please wait for 2 hours and then set up again, or change to another app. For example, if you are using Inkbird pro app, please use INKBIRD app.
Also, please understand that IPT-2CH only supports 2.4GHz wifi, please check if the router settings are correct.
Please refer to this post:
> [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152):
>
> First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ…
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### Author:  [@longfeather1](https://community.inkbird.com/u/longfeather1)
#### Post date: [July 1, 2022, 8:56pm UTC](https://community.inkbird.com/t/ipt-2ch-on-new-router-won-t-connect/641/3 "2022-07-01T20:56:40Z")
mine is not even showing up on my iphone