# InkBird pro app

**URL:** <https://community.inkbird.com/t/inkbird-pro-app/1100>\
**Category:** Uncategorized\
**Created:** [November 25, 2022, 4:37pm UTC](https://community.inkbird.com/t/inkbird-pro-app/1100 "2022-11-25T16:37:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Spacedog128](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@Spacedog128](https://community.inkbird.com/u/Spacedog128)\
**Post date:** [November 25, 2022, 4:37pm UTC](https://community.inkbird.com/t/inkbird-pro-app/1100/1 "2022-11-25T16:37:55Z")

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I don’t know what version I have because I can’t log in to the app. When I try to create a new account it says I already have one. When I try to log in it says “Account or password incorrect. When I ry the Forgot Password function I enter my mobile number or email address and it asked me for my password! The hardware is great but the app is useless.

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [November 28, 2022, 2:15am UTC](https://community.inkbird.com/t/inkbird-pro-app/1100/2 "2022-11-28T02:15:53Z")

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Hello,  
When using Forgot Password, please enter a new password, and then it will send a verification code to your email. After entering the verification code into the app, your account will be able to log in with the new password.