# IBS-TH2 values freezing after couple of month

**URL:** <https://community.inkbird.com/t/ibs-th2-values-freezing-after-couple-of-month/17560>\
**Category:** Questions & Answers\
**Tags:** smart-sensors\
**Created:** [February 6, 2023, 4:59pm UTC](https://community.inkbird.com/t/ibs-th2-values-freezing-after-couple-of-month/17560 "2023-02-06T16:59:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yveslev](https://avatars.discourse-cdn.com/v4/letter/y/41988e/32.png) [@yveslev](https://community.inkbird.com/u/yveslev)\
**Post date:** [February 6, 2023, 4:59pm UTC](https://community.inkbird.com/t/ibs-th2-values-freezing-after-couple-of-month/17560/1 "2023-02-06T16:59:51Z")

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Every couple of months or so, the values of my IBS-TH2 are freezing.  
The phone app can still communicate with it.  
Batteries are still good.  
I have to remove the batteries and put them back to get the sensor back working normaly.  
I bought and installed the inkbird outside last fall (2022).  
This is the second time I get the behaviour.  
I do not use an inkbird gateway.  
But I have a custom proxy made with an ESP32 dev board.

Thanks.

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**Author:** ![yveslev](https://avatars.discourse-cdn.com/v4/letter/y/41988e/32.png) [@yveslev](https://community.inkbird.com/u/yveslev)\
**Post date:** [March 7, 2023, 3:23am UTC](https://community.inkbird.com/t/ibs-th2-values-freezing-after-couple-of-month/17560/2 "2023-03-07T03:23:36Z")

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Just froze again yesterday, march the 5th, 2023…  
Last time I replaced the batterie for lithium one.  
It still shows 100% battery level in the Inkbird App.

I can connect from the App to the inkbird sensor but values are frozen…  
Cannot get it back to normal unless I remove and put back the batteries…

I’m puzzled…

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [March 8, 2023, 1:40am UTC](https://community.inkbird.com/t/ibs-th2-values-freezing-after-couple-of-month/17560/3 "2023-03-08T01:40:27Z")

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Hello,  
Please provide your order details and the link of this post to [support@inkbird.com](mailto:support@inkbird.com), they will provide after-sales service.
