# IBS-M1 no Connection **URL:** \ **Category:** Questions & Answers\ **Created:** [September 26, 2022, 6:27pm UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867 "2022-09-26T18:27:26Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Lui\_666](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@Lui\_666](https://community.inkbird.com/u/Lui_666)\ **Post date:** [September 26, 2022, 6:27pm UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867/1 "2022-09-26T18:27:26Z")
Hello, I have an IBS-M1 and I can not connect it to the app. I get the message in both fast and slow mode: Device not responding. How can I connect the device? With kind regards Lui\_666 ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [September 27, 2022, 3:32am UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867/2 "2022-09-27T03:32:02Z")
Hello, IBS-M1 supports Inkbird pro app and INKBIRD app, may I know which app are you using? Maybe you can try changing the app? Please check if the settings of your phone and router are correct. > [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152): > > First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ… ---
**Author:** ![Lui\_666](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@Lui\_666](https://community.inkbird.com/u/Lui_666)\ **Post date:** [September 27, 2022, 2:39pm UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867/3 "2022-09-27T14:39:07Z")
Hi, I use the Inkbird pro app (but have also tried the Inkbird app). Same error with both. I have only 2.4 Ghz wifi enabled and the smartphone, the IBS-M1 and the router are next to each other. I have already reinstalled both apps. When connecting (whether fast or slow) the wifi icon flashes until 7% is reached, then it goes out and lights up permanently from about 16%. When 100% is reached, the message “Device not responding” appears. ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [September 28, 2022, 3:15am UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867/4 "2022-09-28T03:15:28Z")
Could you please let me know the phone model? If the WIFI icon lights up permanently, it means that it is connected to the app. If you scroll down and refresh on the home page of the app, does it show the IBS-M1? If possible, could you test with another phone in order to rule out if it is a phone setting issue? ---
**Author:** ![Lui\_666](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@Lui\_666](https://community.inkbird.com/u/Lui_666)\ **Post date:** [September 28, 2022, 6:42pm UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867/5 "2022-09-28T18:42:04Z")
it is a Huawei P30 pro. I tried it with a second P30 pro, same result. Unfortunately, I have no other device at hand at the moment. An update in the app brought unfortunately no remedy. The IBS-M1 shows up with an IP address in the router, just not in the app. ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [September 30, 2022, 2:36am UTC](https://community.inkbird.com/t/ibs-m1-no-connection/867/6 "2022-09-30T02:36:05Z")
I contacted the engineers and they tested but found no problems. Is it possible to provide your order information, mobile phone (Huawei P30 pro) system, app account (email), and a video of how you paired the IBS-M1 to [support@inkbird.com](mailto:support@inkbird.com)? This could help the engineers to do further analysis. Thanks for your cooperation in advance.