# IBBQ-4T graph data away from home network missing **URL:** \ **Category:** Questions & Answers\ **Tags:** food-thermometers\ **Created:** [December 20, 2022, 11:52pm UTC](https://community.inkbird.com/t/ibbq-4t-graph-data-away-from-home-network-missing/4052 "2022-12-20T23:52:02Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![cartemp](https://avatars.discourse-cdn.com/v4/letter/c/7bcc69/32.png) [@cartemp](https://community.inkbird.com/u/cartemp)\ **Post date:** [December 20, 2022, 11:52pm UTC](https://community.inkbird.com/t/ibbq-4t-graph-data-away-from-home-network-missing/4052/1 "2022-12-20T23:52:02Z")
I am using an Inkbird IBBQ-4T to capture cooling system temperature data from 3 of my electric vehicle’s battery cooling system hoses. It seems to capture - and I can download in csv format - data collected (on my iPhone 14) whilst the vehicle is in range of my home network (i.e. while in the garage), but once I move away from home, on a journey, it fails to capture the data. This is the data I really want. My iPhone works alright as a phone when away from home; however, I suspect that there’s a setting (or settings) which is/are preventing the IBBQ-4T data from being collected by the phone away from our home network. Should I see IBBQ-4T as a Wi-Fi network on my phone (I don’t)? I hope someone can suggest a remedy! ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [December 22, 2022, 7:42am UTC](https://community.inkbird.com/t/ibbq-4t-graph-data-away-from-home-network-missing/4052/2 "2022-12-22T07:42:53Z")
Hello, Do you mean that the IBBQ-4T is placed in the car and it connects to the 2.4GHz wifi in the garage? Please note that the IBBQ-4T can only be connected to the 2.4GHz wifi it is paired with. The IBBQ-4T will upload the data to a cloud via wifi, the cloud is connected to the app, then you can use the mobile network to see the temperature via app. So it is: IBBQ-4T (connect to home 2.4GHz wifi) → app (cloud) ← phone (wifi/ mobile network). Maybe you could use two mobile phones to achieve this requirement. Phone A acts as a router to transmit 2.4Ghz wifi hot spot (Internet access), Phone B is used to connect the 2.4Ghz wifi hot spot and IBBQ-4T. Under this condition, phone A needs to be placed near the IBBQ-4T and keep the hotspot turned on. ---
**Author:** ![cartemp](https://avatars.discourse-cdn.com/v4/letter/c/7bcc69/32.png) [@cartemp](https://community.inkbird.com/u/cartemp)\ **Post date:** [December 22, 2022, 8:42am UTC](https://community.inkbird.com/t/ibbq-4t-graph-data-away-from-home-network-missing/4052/3 "2022-12-22T08:42:11Z")
Thank you for your response, Tania. Today, I did the following: - I removed and reinstalled the InkBird Pro App on my iPhone 14 - At home, my iPhone 14 is paired with my home Wi-Fi network- I turned the IBBQ-4T OFF (then ON again). - I attempted to reinstall my IBBQ-4T device on the InkBird Pro App. - Before doing so, I reset my home Wi-Fi network to 2.4GHz and WPA / WPA2 encryption - (It is normally set as 2.4 and 5 GHz and WPA2 encryption.) - My router, phone and IBBQ-4T were then all placed alongside each other.- I firstly attempted to pair the IBBQ-4T using the fast flash pairing method, but the Wi-Fi icon soon stopped flashing and of course it didn’t pair. - I then tried the slow flash, which, as I recall, was the method which I used to successfully pair the IBBQ-4T and my iPhone 14 previously. - I have tried that method several times today, without success. - One aspect of the slow flash process which I don’t believe I have done properly is the step set out on page 6 of the “How can I connect the IBBQ-4T with my phone?” (the **leaflet** ): - “Connect your phone to your device’s Wi-Fi hotspot - Connect to the Wi-Fi hotspot “smartlife XXXX” in mobile WLAN settings - Return to the Inkbird Pro app, click “Confirm” to start searching for devices.- My phone does not have a WLAN page like the one shown in the leaflet; however, I did see **smartlife XXXX** in the Wi-Fi page of my phone and I was asked for a password, but I wasn’t sure what was the correct password. - I did not complete this step when I (successfully) paired the IBBQ-4T and my iPhone 14 previously. When I travel in the car, I always have my mobile phone with me, so the App should be in range with the IBBQ-4T; however, when I am away from my home (where the garage is located) I note that the App shows “Offline”. Do you think this (Offline) could be due to the fact that I haven’t properly completed the step on page 6 of the leaflet. I have also not had my Personal Hotspot turned on. I hope this information might enable you to guide me further to obtain the results I desire from my IBBQ-4T. Please let me know if you require anything else. Thank you again for your assistance. Regards, **Chris** ---
**Author:** ![cartemp](https://avatars.discourse-cdn.com/v4/letter/c/7bcc69/32.png) [@cartemp](https://community.inkbird.com/u/cartemp)\ **Post date:** [December 25, 2022, 9:51pm UTC](https://community.inkbird.com/t/ibbq-4t-graph-data-away-from-home-network-missing/4052/4 "2022-12-25T21:51:41Z")
Tania, I am at last able to gather data from the IBBQ-4T device installed in my car! A family member has loaned me her Telstra 4GX Hotspot device, which I have paired with the IBBQ-4T device enabling me to download csv files from my IBBQ-4T – via my mobile phone – to my computer. I can then compile the data I wish to work with using Microsoft Excel, which was my objective. Thank you for your assistance. Regards, **Chris**