# IBBQ-4T connection issues **URL:** \ **Category:** Uncategorized\ **Created:** [March 13, 2023, 6:22pm UTC](https://community.inkbird.com/t/ibbq-4t-connection-issues/31911 "2023-03-13T18:22:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![User\_1678725742606](https://avatars.discourse-cdn.com/v4/letter/u/4bbf92/32.png) [@User\_1678725742606](https://community.inkbird.com/u/User_1678725742606)\ **Post date:** [March 13, 2023, 6:22pm UTC](https://community.inkbird.com/t/ibbq-4t-connection-issues/31911/1 "2023-03-13T18:22:50Z")
I have been using the same IBBQ-4T for couple tears now. Last night I noticed that I lost connection to WiFi. I reset the device and upgraded the app to Pro. I was able to add the device, but, when I moved the app icon to my home screen, I lost my device and now it will not pair. Only can use fast flashing wifi icon. When I try to pair, the fast flashing wifi icon goes out after 15 seconds and it does not pair. Is there a way to factory reset this device? Any other ideas?? ---
**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\ **Post date:** [March 14, 2023, 8:52am UTC](https://community.inkbird.com/t/ibbq-4t-connection-issues/31911/2 "2023-03-14T08:52:23Z")
Hello, Please download and use the INKBIRD app to try it out. The Inkbird pro app will soon stop downloading and updating. Please press the button of IBBQ-4T 3 times, it will switch the WIFI connection mode. Please refer to this troubleshooting post: > [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152): > > First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ… Can it work?