# IBBQ-4BW Doesn't start and doesn't charge

**URL:** <https://community.inkbird.com/t/ibbq-4bw-doesnt-start-and-doesnt-charge/72878>\
**Category:** Questions & Answers\
**Tags:** food-thermometers\
**Created:** [July 25, 2023, 12:24am UTC](https://community.inkbird.com/t/ibbq-4bw-doesnt-start-and-doesnt-charge/72878 "2023-07-25T00:24:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![drewluu](https://avatars.discourse-cdn.com/v4/letter/d/9dc877/32.png) [@drewluu](https://community.inkbird.com/u/drewluu)\
**Post date:** [July 25, 2023, 12:24am UTC](https://community.inkbird.com/t/ibbq-4bw-doesnt-start-and-doesnt-charge/72878/1 "2023-07-25T00:24:36Z")

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I have the IBBQ-4BW wifi thermometer. I used it successfully for the last 4 months but now it won’t charge and it won’t turn on. I use the USB-C cable that came with the product to charge but it won’t turn on. I tried to use a 5V 1 amp USB charging adapter. I even try to charge using the computer and it still doesn’t work.

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [July 25, 2023, 3:02am UTC](https://community.inkbird.com/t/ibbq-4bw-doesnt-start-and-doesnt-charge/72878/2 "2023-07-25T03:02:29Z")

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Hello,  
Please email [support@inkbird.com](mailto:support@inkbird.com) with order information and a video of this problem. My colleagues will provide after-sales service.