# Connecting device to the wi-fi

**URL:** <https://community.inkbird.com/t/connecting-device-to-the-wi-fi/1054>\
**Category:** Questions & Answers\
**Tags:** smart-controller\
**Created:** [November 15, 2022, 10:42am UTC](https://community.inkbird.com/t/connecting-device-to-the-wi-fi/1054 "2022-11-15T10:42:04Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Tania](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.inkbird.com/tania/32/88_2.png) [@Tania](https://community.inkbird.com/u/Tania)\
**Post date:** [November 16, 2022, 2:20am UTC](https://community.inkbird.com/t/connecting-device-to-the-wi-fi/1054/2 "2022-11-16T02:20:29Z")

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Hello,  
Could you please let me know the product model?  
Please refer to this post:

> [@Q&A: INKBIRD WIFI product connection troubleshooting](https://community.inkbird.com/t/q-a-inkbird-wifi-product-connection-troubleshooting/152):
>
> First of all, please ensure that the INKBIRD WIFI product is placed within the 2.4GHz wifi signal range. Please keep the product as close as possible to the 2.4GHz wifi router. (INKBIRD WIFI products do not support 5GHz wifi.) Please note that the WIFI signal may be affected by obstacles such as doors/walls/windows. Please make sure that the app is the latest version and the Bluetooth & location functions of your phone are turned on. If you are using iphone, please note that the local networ…

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